Shipping policy

Shipping Policy

At HOKA Malaysia, we aim to process and deliver your orders as quickly and efficiently as possible. Please review the following shipping information before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed during weekends, public holidays, promotional campaigns, or peak sales periods may require additional processing time.

Delivery Time

Standard delivery within Malaysia typically takes approximately 2–7 business days depending on the destination, courier service, and delivery conditions.

Delivery timelines are estimates only and may vary during peak periods, adverse weather conditions, courier delays, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before payment is completed.

Any promotional free shipping offers will be communicated on the website and are subject to change without prior notice.

Order Tracking

Once your order has been dispatched, a shipment confirmation and tracking information will be provided via email or the contact details submitted during checkout.

Delivery Issues

Customers are responsible for providing accurate shipping information. HOKA Malaysia shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details.

If a shipment is returned due to an incorrect address, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply for redelivery.

International Orders

HOKA Malaysia currently ships within Malaysia only. Orders with shipping addresses outside Malaysia will not be accepted.

Shipping Delays

While we strive to meet all estimated delivery timelines, HOKA Malaysia shall not be liable for delays caused by courier providers, customs clearance, weather conditions, public holidays, force majeure events, or other circumstances beyond our reasonable control.

Contact Us

📧 hokamalaysia@gmail.com

📞 +60 16-634 5175

🌐 hoka.com.my